Eligibility: Refunds are available on eligible purchases made directly from Osiltec.com. Requests must be submitted within 30 days of the original purchase.
Process: To request a refund, please email info@osiltec.com with your order number and reason for the request.
Conditions:
Digital products or custom orders may be non-refundable unless otherwise stated.
Refunds will be processed to the original payment method within 7–10 business days after approval.
Shipping and handling fees are non-refundable unless the refund is due to an error on our part.