These Terms & Conditions (“Terms”) govern (a) your access to and use of https://osiltec.com (the “Website”) and (b) where applicable, your purchase or use of services, packages, proposals, and/or deliverables provided by OSILTEC CONSULTING PRIVATE LIMITED (“Osiltec”, “we”, “us”, “our”), including enquiries, quotations, statements of work, and project delivery. 

By accessing the Website, submitting an enquiry, requesting a quotation, signing a proposal/statement of work, making a payment, or using our services, you agree to be bound by these Terms. If you do not agree, please do not use the Website or engage our services. 

1) Company Information 

Legal entity: OSILTEC CONSULTING PRIVATE LIMITED 

Website: https://osiltec.com 

India office (visit): NEXUS BUSINESS CENTRE, Mega Hills, Madhapur, Hyderabad, 500081 Telangana, India 

India office (business): 501, Level 5, Veekay Prime, Patrika Nagar, Madhapur, Hyderabad, Telangana 500081, India 

Phone:+91 94296 93880 

Email: inquiry@osiltec.com 

2) Definitions 

• “Client/You” means any person or entity accessing the Website or engaging us for services. 

• “Services” means the technology, digital, consulting, development, marketing, design, implementation, support, or related services we provide, as agreed in writing. 

• “Deliverables” means any work product we provide (e.g., website/app code, designs, documentation, reports, marketing assets), as described in the applicable SOW/Proposal. 

• “Proposal/Quote” means our written commercial offer describing scope, timeline, fees, and assumptions. 

• “SOW” (Statement of Work) means the document describing the agreed scope, milestones, deliverables, acceptance criteria, and commercial terms. 

• “Order” means your written acceptance of a Proposal/SOW or your purchase of a service package. 

• “Contract” means the legally binding agreement formed under Clause 8. 

3) Changes to These Terms 

We may amend or replace these Terms from time to time by publishing updated Terms on the Website. Updated Terms take effect on the date they are published on the Website and apply to Website use and, where applicable, to subsequent enquiries, proposals, orders, or transactions. Your continued use of the Website or continued engagement with our services after updated Terms are published constitutes acceptance of the updated Terms. 

4) Website Use and Acceptable Conduct 

You may use the Website for lawful purposes only, including to understand our services and contact us. 

You must not: 

• attempt unauthorized access, probe, scan, or test system vulnerabilities; 

• introduce malware, interfere with the Website, or disrupt service availability; 

• scrape, harvest, or copy Website content at scale using automated means without written permission; 

• use the Website to transmit unlawful, infringing, defamatory, misleading, or harmful content; 

• misrepresent your identity or impersonate any person or organization. 

We may suspend or restrict access to the Website if we reasonably believe these Terms are being breached. 

5) No Reliance on Website Information 

Website content is provided for general information only. Service descriptions, timelines, and pricing indications may change without notice. Any decisions to purchase services should be based on the final Proposal/SOW or written confirmation issued by us. 

6) Enquiries, Communications, and Electronic Records 

If you submit an enquiry (forms, email, messaging apps, phone, etc.), you confirm the information provided is accurate to the best of your knowledge. You consent to being contacted using the details you provide for quotation, project delivery, and support. 

You agree that electronic records (emails, PDFs, e-signatures, scanned acceptances, and similar) may form part of a binding Contract where permitted by law. 

7) Intellectual Property on the Website 

All Website content, including text, graphics, layout, logos, and materials, is owned by or licensed to Osiltec and is protected by applicable intellectual property laws. 

You may view and print Website pages for internal reference. You must not reproduce, republish, or commercially exploit Website materials without our prior written permission. 

8) Proposals, Orders, and Contract Formation 

8.1 Quotation / Proposal validity 

Unless stated otherwise, Proposals/Quotes are valid for the period stated in the Proposal. If no validity period is stated, it is valid for 7 days from the proposal date. 

8.2 Formation of Contract 

A binding Contract is formed only when (a) we issue written confirmation (including acceptance of a purchase order), or (b) we begin performance (for example, scheduling work, allocating resources, commencing design/development), whichever occurs first. 

8.3 Order of precedence 

If there is a conflict, the following order applies: 

• Our written order confirmation (if any) 

• The SOW/Proposal (scope, milestones, fees, timelines) 

• These Terms & Conditions 

• Client purchase order terms (only if we explicitly agree in writing) 

9) Fees, Taxes, and Payments 

9.1 Fees and billing 

Fees are as stated in the Proposal/SOW or package purchase. Unless stated otherwise, fees are exclusive of applicable taxes (including GST) and third-party costs. 

9.2 Payment terms 

Payment terms (advance, milestones, monthly retainers, or other) are as stated in the Proposal/SOW. We may suspend work for late or overdue payments. Late payments may incur reasonable administration charges and/or interest where permitted by law. 

9.3 Third-party costs 

Third-party costs (such as domains, hosting, cloud services, software licenses, API fees, payment gateway fees, or advertising spend) are payable by the Client unless explicitly included in the Proposal/SOW. 

9.4 Refunds and cancellations 

Refunds and cancellations, if any, are governed by the Refund Policy and Cancellation Policy published on the Website and/or the applicable Proposal/SOW. 

10) Service Delivery, Timelines, and Acceptance 

10.1 Timelines 

Project timelines are estimates unless expressly stated as guaranteed in writing. Delays may occur due to Client feedback delays, scope changes, third-party dependencies, or events beyond reasonable control. 

10.2 Client review and acceptance 

Unless otherwise stated in the SOW, Deliverables will be deemed accepted when (a) you confirm acceptance in writing, or (b) you deploy/use the Deliverables in production, or (c) 7 days pass after delivery without written rejection specifying material non-conformity. 

10.3 Rework and revisions 

Any included revisions or rework will be as specified in the Proposal/SOW. Requests outside scope or beyond included revisions are treated as change requests. 

11) Client Responsibilities 

You agree to: 

• provide timely access to required information, systems, accounts, and approvals; 

• ensure you have rights to any content you provide (logos, copy, images, data, brand materials); 

• review and respond within agreed timelines to avoid delays; 

• maintain backups of your systems and data unless otherwise agreed in writing; 

• comply with applicable laws for your website/app/business (including data protection and consumer laws, if applicable). 

12) Change Requests (Scope Changes) 

Any change to scope, requirements, or assumptions after a Contract is formed may require a written change request. Change requests may affect fees and timelines and will be implemented only after written agreement. 

13) Third-Party Platforms and Services 

Our Services may involve third-party platforms (e.g., hosting providers, cloud services, CMS tools, plugins, app stores, analytics, advertising platforms). Third-party services are subject to their own terms and availability. We are not responsible for third-party outages, suspensions, pricing changes, or policy enforcement. 

14) Deliverables IP and Licensing 

14.1 Client materials 

You retain ownership of materials you provide to us. You grant us a licence to use such materials solely to perform the Services. 

14.2 Our tools and pre-existing IP 

We retain ownership of our pre-existing tools, frameworks, templates, methods, and know-how used in delivering the Services. 

14.3 Ownership / licence of Deliverables 

Unless stated otherwise in the SOW, upon receipt of full cleared payment we grant you a non-exclusive, worldwide, perpetual licence to use the Deliverables for your internal business purposes. If the SOW states assignment of IP, the assignment (if any) will be as stated and subject to full payment. 

14.4 Portfolio rights 

Unless you object in writing for confidentiality reasons, we may reference the project in our portfolio (for example, using your company name and a high-level description) without disclosing confidential information. 

15) Confidentiality 

Each party may receive confidential information from the other. Each party agrees to keep confidential information confidential and use it only to perform its obligations. Confidentiality obligations do not apply to information that is public, independently developed, or required to be disclosed by law. 

16) Privacy and Data Protection 

Your use of the Website is also governed by our Privacy Policy. If we process personal data as part of Services, the parties will comply with applicable data protection laws (including the Digital Personal Data Protection Act, 2023 where applicable) and any data-processing terms stated in the SOW. 

17) Warranties and Disclaimers 

We will provide Services with reasonable care and skill. Except as expressly stated in the SOW, the Website and Services are provided “as is” and “as available”. We do not warrant that the Website will be uninterrupted or error-free, or that Deliverables will be free from all defects. 

You acknowledge that outcomes in areas such as SEO, marketing performance, conversion rates, or advertising results can be affected by factors outside our control and are not guaranteed unless expressly stated in writing. 

18) Limitation of Liability 

To the maximum extent permitted by law: 

• We are not liable for indirect, incidental, special, consequential, or punitive losses, including loss of profit, revenue, business, goodwill, or data loss. 

• Our total aggregate liability arising out of or relating to a Contract, Services, Deliverables, or Website use is limited to the fees paid to us for the specific services giving rise to the claim in the 3 months preceding the event (or such other cap as stated in the SOW). 

• Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot be excluded under applicable law. 

19) Indemnity 

You agree to indemnify and hold Osiltec harmless from claims, losses, damages, and expenses arising from (a) your misuse of the Website, (b) content or materials you provide that infringe third-party rights, (c) your breach of these Terms, or (d) your violation of applicable laws. 

20) Compliance and Prohibited Use 

You agree to comply with all applicable laws, including anti-bribery/anti-corruption laws and any laws governing your business activities. You must not use the Website or Deliverables for unlawful, harmful, or infringing activities. 

21) Force Majeure 

We are not liable for failure or delay in performance caused by events beyond reasonable control, including internet outages, third-party platform outages, cyber incidents, government actions, strikes, natural disasters, or similar events. Time for performance is extended for the duration of the force majeure event. 

22) Suspension and Termination 

We may suspend or terminate access to the Website or performance of Services if you breach these Terms, fail to pay amounts due, or if we reasonably suspect fraud or unlawful conduct. Upon termination, any accrued rights and payment obligations survive. 

23) Governing Law and Dispute Resolution 

These Terms and any Contract are governed by the laws of India, without regard to conflict-of-law rules. 

If a dispute arises, the parties will first attempt to resolve it through good faith discussions. If unresolved, disputes shall be subject to the exclusive jurisdiction of courts located in Hyderabad, Telangana, India, unless the SOW specifies an alternative dispute resolution process. 

24) General 

• Severability: If any provision is held invalid, the remaining provisions remain in full force. 

• No waiver: Failure to enforce a provision is not a waiver. 

• Assignment: You may not assign your rights/obligations without our written consent. 

• Entire agreement: These Terms together with the SOW/Proposal and order confirmation form the agreement for the subject matter. 

25) Contact 

For questions about these Terms or our Services, contact: 

inquiry@osiltec.com | +91 94296 93880